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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Fire Dangers in Your Home

4/16/2021 (Permalink)

We all think we are safe in our homes. However, many of us do not realize that there may be things in your home that could cause a fire. After all the most important thing to all of us is keeping our families and our property safe. 

Here is a list of things you should look for. 

*Check your smoke/carbon detectors. These items should be checked every year to see if it needs to be replaced and twice a year the batteries should be replaced

*Keep flammable items such as kitchen towels away from the stove as they can easily catch fire quickly. 

* Don't overload your extension cords. Overloading extension cords can lead to an electrical fire.

*Keep clothing and other flammables away form your gas hot water heater as they could ignite when the water heater cycles on. 

*Clean your stove often. Leaving grease buildup on your stove could cause a fire and can get out of hand very quickly. 

*Fireplaces should have the chimney swept once a year. This helps remove any soot and debris that may have built up. 

*Loose electrical outlets should be replaced or fixed in order to prevent an electrical fire. 

*Antiques: be sure to check the wiring on any antique items as the wires may become brittle over time which could fuel a fire. 

*Electronics: do not leave electronics on flammable materials such as bedding. They have been known to cause fires when they heat up. 

* Dust: those little dust bunnies under the bed can ignite quickly and spread a fire throughout your home. Also check to make sure there is no dust inside your electrical outlets, as the tiniest spark could start a fire. 

*Having any type of glass other than windows in direct sunlight could combust due to the direct sunray light. 

*Dryer lint is extremely flammable and because of that you should check your exhaust hose on your dryer yearly. 

These are just some of the ways you can help keep your family and home safe. 

However, if you do have a fire SERVPRO can restore your home "Like it never even happened."

Tips to Prevent Kitchen Fires in Your Restaurant

4/16/2021 (Permalink)

Owning a restaurant can be very stressful. From dealing with deliveries, making sure the cooks make everything correctly to dealing with the customers. Having to close your business due to a fire can be very detrimental to your bottom line. Here are some ways in which you can reduce your likelihood of a fire breaking out in your kitchen. 

*Grease: Clean up grease daily, as it is very combustible. 

*Maintain your cooking equipment, and make sure you have the proper fire suppression system installed. The fire suppression system should be professionally inspected.

*Making sure your sprinkler system is in working order. 

*Having your fire extinguishers inspected yearly and making sure you have enough of them can help your crew put the fire out, hopefully, with minimum damage. 

*Training your staff to properly deal with different types of fires could also help minimize the damage. 

*Keeping all flammables away from flames. 

*Electrical fires can start due to frayed cables or damaged outlets. Periodic inspections by a licensed electrician should be conducted to look for other electrical issues that may not be obvious. 

*Buildup can easily cause a fire in the ventilation system. Have your ductwork, hood and the fan inspected and cleaned regularly. 

*Instruct your employees to NEVER throw water on a grease fire. Doing this will only cause the fire to become enraged. 

*NEVER allow employees to dispose of their cigarette buts inside the facility. There may still be embers which can cause a fire to start. 

And last but not least have an escape plan, just in case of a fire. And practice to ensure all staff gets out safely. 

SERVPRO of South Springfield/Agawam cares about their community. 

COVID-19 CLEANING

4/16/2021 (Permalink)

Has there been anyone in your business that has been out of work due to COVID-19? Or would you like a cleaning to just be sure that your space has been properly decontaminated? 

SERVPRO of South Springfield/Agawam offers the following cleaning levels. 

High touch cleanup. This level of cleaning is when you have either a suspected case or a person being quarantined from your office. 

Enhanced Cleanup. This level of cleaning is required when you have a confirmed case of COVID-19

It may be possible that both methods of cleanup may be needed depending on where an infected individual may have traveled. 

We are the trusted brand of professionals that are experts in remediation and disinfection procedures. Talk to a SERVPRO professional to figure out what method would be best for your business. We can be reached at 413-372-4115.

Fallen Tree on Your Home

4/16/2021 (Permalink)

A severe New England storm hits the Springfield area. What do you do when a tree falls on your home during a storm? 

First and foremost, immediately get you and your family safely out of your home. You and your family's safety is and always should be the first priority. 

The next step would be to call your insurance company and let them know of the event and get a claim started.

Call a tree removal service to remove the tree from your home.  

Once the tree is removed call SERVPRO to start temporary repairs on your roof and/or siding to prevent additional damage due to the elements entering your home. SERVPRO will asses the situation to see what additional equipment may be needed to remediate the damage and coordinate repairs.  We will work with your insurance carrier to ensure your property is properly cared for.

DID YOU KNOW THAT WE ARE IICRC CERTIFIED?

4/16/2021 (Permalink)

SERVPRO of South Springfield/Agawam is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

24/7 EMERGENCY SERVICE

4/16/2021 (Permalink)

SERVPRO of South Springfield/Agawam is available 24 hours a day 7 days a weeks for all emergencies, large or small. 

We Answer the Phone Ready to Help
Call Today - 413-372-4115

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Springfield/Agawam has the specific training and experience to help you through this tough time. We specialize in water, smoke, fire and mold damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the incident or damage occur?
  • What caused the damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, mold or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

PROFESSIONAL EQUIPMENT AND CLEANING PRODUCTS

4/16/2021 (Permalink)

SERVPRO of South Springfield/Agawam has air movers that will help circulate the air in your home to dry it out after water damage has occurred. 

We at SERVPRO know exactly how many units will be needed to properly dry your home. We also clean our equipment after each job to prevent any allergens or microbials from being passed onto the next customer. 

Our professional cleaning products are top notch and are safe to use around your precious pets and family. We get the job done right the first time. They come in a variety of fragrances for you to choose from. 

We have the experience and expertise to treat your home like our own, with respect and care. 

Choose SERVPRO of South Springfield/Agawam for all of your restoration needs.

Commercial Property & Water Damage

4/15/2021 (Permalink)

Unique challenges for commercial water damage. Unique challenges for commercial water damage. In Many Instances, normal operations can continue in a temporary space while we restore your facility.

Flooding and water damage events at Hampden County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast to help you in your time of need.

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From the initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest

Commercial Cleaning

4/15/2021 (Permalink)

Did you know SERVPRO of South Springfield/Agawam offers professional cleaning services for your offices or commercial buildings? Whether it's spring time and you just want to refresh your office space, or if you have an occupant getting ready to take over a space. The SERVPRO team can assist you in cleaning your building properly. Here is a list of the services we provide. 

 *Biohazard and Sewage
 *Trauma and Crime Scene
 *Carpet and Upholstery
 *Ceilings, Walls, and Hard Floors
 *Odor Removal and Deodorization
 *Vandalism & Graffiti

Why not have your office cleaned by a professional. No matter how big or small the cleaning job may be we at SERVPRO of South Springfield/ Agawam can provide professional cleaning that you will be completely satisfied with. 

Call us to schedule your cleaning today!

The Dangers of Smoke and Fire Damage

4/15/2021 (Permalink)

Fires are devastating on so many levels, from the damage caused by the flames, to the properties that get reduced to ashes, to the injuries resulting from smoke exposure, heat and escaping the devastation. There are hidden dangers created by fire and smoke that can linger long after the flames have died and the air clears up.

A Lingering Damage

During a home fire, the smoke and heat permeates throughout the house and can embed itself deep into your furniture, wood, insulation, and other materials. This strong odor often lingers and can be so strong that it causes nausea and coughing even days after the fire has been put out.

When a fire burns through toxic materials including plastic, the airborne pollutants can settle into your insulation and duct work. Without proper fire restoration, these waste products can linger and make you sick.

IT STINKS!!!

Fire and smoke damage leaves an unpleasant odor in your furniture, carpets. drapes, and clothes that's difficult to remove. Unfortunately, though, simple washing or scrubbing with laundry detergent wont be enough to get rid of the smell. If you have smoke damage in your home, you'll need special equipment such as an ozone generator to get rid of the odor-and that's something only professionals like us have access to.

Also, the longer you wait, the worse it gets. If you leave it sitting long enough, you may never be able to get rid of the smell, or even salvage anything. Why take a chance on someone else cleaning your home, when SERVPRO of South Springfield/Agawam is specially trained to do so properly.

How to Prepare for a High Wind Storm in New England

4/15/2021 (Permalink)

High Winds Cause Trees to Fall Weak trees can easily fall during a windstorm.

Are you prepared for high windstorms in New England? Wind can cause damage to homes and businesses. From having a tree blown over and falling on your home or business, which can lead to additional problems such as water damage and even the possibility of mold if not professionally taken care of quickly. 

Here are some ways you can help protect your home and commercial buildings from damage due to high winds.

*Check outside for any and all objects that will be easily lifted during a wind storm and tuck those items away. 

*Check around your properties for trees that may have loose limbs, or dying trees. By removing any possible dangers you improve the possibility of keeping your home and/or commercial building safe from trees falling onto your building(s). 

SERVPRO of South Springfield/Agawam will be here if you find yourself needing storm cleanup. 

The Damage Smoke Causes

4/14/2021 (Permalink)


There’s no question that fires are deadly. In 2019, almost 1.3 million fires took place in the United States, according to the National Fire Protection Association (NFPA). These fires caused 3,3700 civilian deaths, 16,600 civilian injuries, and $14.8 billion in property damage. We all fear fire’s flames, however the smoke from the fire is also a deadly hazard—and it’s one many people don’t talk about. In addition to causing respiratory distress and even death, smoke can wreak havoc in a home. So how does smoke damage permeate a home, and what should you do if you experience smoke damage?

While smoke damage tends to be more apparent in areas directly affected by a fire, it usually extends futher. Smoke damage patterns can be erratic and often depend on the flow of air in your home at the time of the fire. From entering duct work to permeating curtains and furniture, smoke damage takes place in the same room where the fire occurred—and far beyond.

If not dealt with quickly, smoke damage will rapidly increase your restoration costs. That’s because when left untreated for long periods of time, smoke and soot from a fire can permeate surfaces and become increasingly difficult to remove. To help mitigate smoke damage if your home suffers a fire, call a restoration expert like SERVPRO right away. SERVPRO of South Springfield/Agawam specializes in cleaning up soot and smoke damage — a difficult task that requires professionals and professional equipment.. Even before the restoration professionals arrive, turn off your HVAC system to avoid the spread of smoke and soot. You may also open windows and doors to help increase good air flow. When SERVPRO of South Springfield/Agawam experts are on site, we will clean and safeguard items that were exposed to the fire, help you organize and handle your insurance claims, and much more.

Fires can be devastating for home and business owners. It’s important to work with a company that understands smoke and fire damage restoration so you can avoid further damage to your personal belongings and your property. Only a trained professional will know how to help you prevent further damage, while minimizing the cost of fire and smoke damage to your home. Always be wary of contractors who show up on your doorstep and talk about their fire restoration services. Check references and see if they have any training in this field, without the proper training they often cause more damage than they fix!

Remember, SERVPRO of South Springfield/Agawam is available 24/7 for all emergency services, and technicians can be on site promptly to help you get the restoration process underway. With specialized cleaning methods and equipment, combined with the skills and trained employees, you’ll recover more quickly.

Does your family have a fire escape plan?

4/13/2021 (Permalink)

One of the most important things you can have for your family is an escape plan in case of a fire. You may only have a few minutes to react and get everyone out of your home safely. Having an emergency evacuation plan will allow your family members to know what to do if this disaster should occur. After all, this is a life and death situation! Here are a few tips to think about when creating a plan of action.


* Make sure everyone in the home is accounted for. If there are children or elderly be sure to have another adult assigned to them to help them out of the building.


* Each room should have two ways to escape, either a door or a window.


* Identify a safe location to meet. This location should be far enough away from the home where you can wait for the fire dept. DO NOT for any reason re-enter the home.


* Make a diagram of your home. Be sure to include the locations of all of the smoke detectors, exits from every room and the house, as well as the meeting place.


* Share it. Be sure to share the plan with everyone in your home. Be sure to include any overnight guests or visitors.


* Practice, practice, practice. Practice runs of the escape plan should be done to ensure that all family members are comfortable.

If a family member cannot escape from the room in which they are in due to the fire being in their way, they should close all doors to the room they are in and put a towel under the door. Then wait near an exterior window for help to arrive.

SERVPRO® of South Springfield/Agawam are highly qualified and have experience in fire restoration services.

Identifying salvageable from non-salvageable items.

4/13/2021 (Permalink)

There are many things to consider when determining what can be saved and what must be discarded. First thing to consider is the cleanliness of the water. For example if the water came form a sewage back up then all items that were damaged would need to be discarded. If the source of the water was from a sink, those items may be able to be cleaned.

The next step to consider would be the amount of the water as well as how long the water issue has gone unaddressed. Water that has been in the home and not addressed can cause health effects. Certain types of material, plastic, glass and metal can easily be salvaged. While other items such as gypsum board, carpet and drywall are easily permeated and tend to suffer the most damage and are usually replaced.

If an item is irreplaceable, then the decision would be left to the homeowner. We at SERVPRO® of South Springfield/Agawam would do our best to improve the condition of the piece to the best of our ability.

What is a Puff Back?

4/12/2021 (Permalink)

Have you ever heard the term Puff Back? This term is used when your heating system misfires. If your heating system is not regularly cleaned, the unburned fuel may accumulate in the combustion chamber, causing it to misfire.

When the heating  system has a "puff back" soot is released into the air through your heating system. Buildings and contents can be damaged as well as the heating system. This puff back could cause the stack pipe from being disconnected allowing even more soot to enter your home. As oil creates more soot than gas, the damage created by an oil furnace can be more severe. However, gas furnaces can also allow puff backs to occur.

When a puff back occurs it can allow soot to collect on your ceilings, walls, carpets as well as  inside your heating vents. And of course all of your belongings inside your home.


Puff back prevention is essential to all homeowners as it can be expensive and often is not covered by your insurance. Be sure to have your furnace checked every year before firing it up.

Insist on getting the cleanup of a puff back done by professionals, SERVPRO can help.

Have you checked your sump pump lately?

4/9/2021 (Permalink)

Do you have a sump pump in your home? Did you know you should be doing quarterly maintenance to your sump pump? Here is a checklist of items you should check for in order for your sump pump to work properly. 

Basin: Remove all debris from the basin. Be sure to unplug and remove the sump pump while you are performing this task. Once complete, return the sump pump into the basin and plug it back in. 

Discharge pipe: Locate the discharge pipe outside of the home. Check the pipe to be sure there are no blockages or debris in the pipe. Again be sure to unplug the sump pump while you are maintaining the pipe. 

Bearings: The owners manual should inform you if the bearings need lubrication. Be sure to lubricate with what they recommend, either an oil a grease.  If your pump has sealed bearings, they will not require lubrication. 

Sump pumps that are poorly maintained could be a cause of basement flooding. When that happens SERVPRO is here to help you get your basement cleaned up. 

Helping to prevent mold.

4/9/2021 (Permalink)

Mold can lead to health issues for you and your family. Here are a few ways in which you can help prevent mold from growing in your home.

Leaks: Checking for leaks around your doors and windows. If you notice any water entering your home from around your windows and/or doors it is recommended that you get them repaired as quickly as possible. Be sure that the area has been thoroughly dried prior to repair.Roof leaks are best detected during a rain storm. By checking your attic space to look for any leakage, you can quickly correct the issue before the problems becomes a huge headache.

Ventilation: Bathrooms, kitchens and laundry rooms should be properly vented. Bathroom ventilation is one of the areas that mold likes to grow. Without a ventilation system in place this becomes molds best friend. Be sure to check the ventilation system every three months to ensure that the pipe leading to the outside is securely fastened to both ends. Dryers should also be checked to make sure the venting pipe is attached at both ends of the pipe. Kitchen venting should be cleaned every month to prevent grease build up. Be sure to check your filter if you have a microwave with an exhaust to see if they need to be replaced.

Humidity: Maintain a low humidity level in your home by running a dehumidifier or air conditioner.

SERVPRO is certified to properly handle your mold remediation if the need arises.

How do you know when your roof needs to be repaired or replaced?

4/9/2021 (Permalink)

Not sure if your roof needs to be repaired or replaced? Here are 3 items you should look at when deciding to call someone for your roofing needs. 

Leaks: Are you noticing that there is water coming into your home? If you see water coming into your home during a rain storm it is possible that your roof may need to be repaired or replaced. 

Shingles: Are your shingles loose, cracked or curled? Maybe you notice some are missing. Or some have dark streaks or bald spots. These are further indications that you may need to have your roof repaired or replaced. 

Algae: If you see algae growing on a roof this could be an indication that there is a moisture issue. Which could mean that you need to have it repaired or replaced. 

If you have had water damage due to a roof needing repair or replacement, SERVPRO will be here to clean up the water in your home. 

Electrical Fires

4/9/2021 (Permalink)

Have you ever wondered if your home is safe from electrical fires? Electrical fires can be caused by a number of things. Here are just a few that you should be aware of. 

Consider having old worn out receptacles and/or wiring replaced. 

Don't overload a circuit. If you need additional outlets call a licensed electrician to add more outlets to your home. 

Do you have old appliances that have frayed cords? Consider buying newer appliances to prevent the possibility of a fire in your home. 

Be sure to check the recommended bulb wattage for all of your lighting fixtures. Never use anything higher than what the fixture recommends. 

Always unplug space heaters when you are not at home or when you are sleeping. Never have your space heater to close to curtains or any other flammable items. 

If you do have a fire, SERVPRO will be here to restore your home properly. 

Have you checked your hot water heater?

4/9/2021 (Permalink)

Maintaining your hot water heater may increase the efficiency and possibly the life span. Here are a few things you can do to help. 

There is a valve located near the top of the water heater called a TPR valve. This valve will have a pipe leading away from it. Be sure to place a bucket under the pipe and shut of the power and the cold water supply, Then lift the valve to let a little of the water out and let go. If the water does not stop flowing then the valve will need to be replaced. 

Wrap the tank with and pipes. Don't forget to wrap the cold water pipes as well as this will prevent the pipes from condensation in the summer. 

Draining the tank and washing out the sediment until clear water comes out will increase the lifespan of the heater. This should be done yearly. 

Check to see if the anode rod needs to be replaced every year. 

SERVPRO is a professional restoration company that will always be here in your time of need. 

SPRING CLEANING

4/8/2021 (Permalink)

Spring is here! This is a perfect time to make that checklist of items to clean to help you keep your home safe. The following are three items we recommend you take a look at to properly maintain your home. 

Dryer Vent: The dryer vent can build up and cause a fire if they are not properly maintained. We recommend that you clean or replace the hose once a year to ensure there is no buildup. Also be sure to vacuum out the back of the dryer to ensure that there is no left over debris. 

Smoke/Fire/Carbon Detectors: These items are crucial in making sure your family is safe. Spring is a great time to replace batteries and or the entire units. Most devices have an expiration date on them to let you know when they need to be replaced. 

Flue: Be sure to have your flue cleaned. We recommend hiring a chimney sweeper to ensure that it is done correctly. 

Burst Pipes!!!

11/2/2020 (Permalink)

Pipe bursts are one of the main causes of water damage in your Greater Springfield home. Unfortunately most are not prepared for this kind of event in one's home. Here are some tips we at SERVPRO can give to reduce damages and work.

Common pipes that burst are ones that reside in your basement. Due to this is where pipes are most exposed in your home. One of the first things that should be done is shut the source of water off to prevent more water from flooding and doing more damage.

Second, remove as many contents from the affected area as soon as possible to prevent damage to them. Especially irreplaceable items such as photos, paperwork, and collectables. The best practice for this situation is to keep these items raised off the ground in case of a water event.

Third, be sure that your heat is set to at least 60 degrees Fahrenheit during the cold months to prevent frozen pipes. Your furnace and water heaters should be serviced to ensure that they are working properly during the winter/fall seasons. 

If you do have water damage from frozen pipes, Call SERVPRO. We here at SERVPRO can help identify any hidden damages that cannot be seen with a visual inspection alone. With our technology we can ensure that all issues will be addressed and make it "Like it never even happened."

Flooded Basements

10/28/2020 (Permalink)

With winter and freezing temperatures around the corner SERVPRO is here to remind you that we are here to assist you. Providing the Greater Springfield area with amazing customer service and ready to help with water removal and dry out. 

In the winter season there are a few common ways that your basement can flood. This includes pipe bursts, water heater burst, furnace break down, outside water spout burst and others. Most of these occurrences are unforeseeable and the potential damage can be great.

SERVPRO is highly equipped to deal with the damages and able to prevent further damage with our technology, highly skilled, and experienced staff. They are there to make sure that all concerns and damages are taken care of.

Call SERVPRO we are "here to help"

HAPPY FALL!!!!!

10/27/2020 (Permalink)

Hello everyone,

Fall is here and SERVPRO is ready to serve your needs this Fall/Winter season. Things will be tough for many people in the up and coming Fall/Winter season. We are here to help.

It's getting cold so make sure your furnace has been serviced before turning it on for the cold seasons. Fires can break out if this is not tended to properly. Dealing with fire cleanup can displace you from your home for an extended period of time.

Be sure that all exposed water pipes in your house are insulated properly. If this is not done properly you are exposing your home to potential water damage from freezing.

Luckily SERVPRO is here to help in any of these circumstances and more, whether it be Fire, Smoke, Water, or Mold. We are "here to help."

How Smoke Damage affects a home

12/31/2019 (Permalink)

There’s no question that fires are deadly. In 2016, over 1.3 million fires took place in the United States, according to the National Fire Protection Association (NFPA). These fires caused 3,390 civilian deaths, 14,650 civilian injuries, and $10.6 billion in property damage. We all fear fire’s flames, but smoke from fires is also a deadly hazard—and it’s one many people don’t talk about. In addition to causing respiratory distress and even death, smoke can wreak havoc in a home. So how does smoke damage permeate a home, and what should you do if you experience smoke damage?

While smoke damage tends to be more apparent in areas affected by a fire, it usually doesn’t stop there. Smoke damage patterns can be erratic and often depend on the flow of air in your home at the time of the fire. From entering duct work to permeating curtains and furniture, smoke damage takes place in the same room where the fire occurred—and far beyond.

If not dealt with quickly, smoke damage will rapidly increase your restoration costs. That’s because when left untreated for long periods of time, smoke and soot from a fire can permeate surfaces and become increasingly difficult to remove. To help mitigate smoke damage if your home suffers a fire, call a restoration expert like SERVPRO right away. Restoration experts specialize in cleaning up soot and smoke damage — a difficult task that requires professionals. Even before the restoration professionals arrive, turn off your HVAC system to avoid the spread of smoke and soot. You may also open windows and doors to help increase good air flow. When SERVPRO experts are on site, they will clean and safeguard items that were exposed to the fire, help you organize and handle your insurance claims, and much more. 

Fires can be devastating for home and business owners. It’s important to work with a company that understands smoke and fire damage restoration so you can avoid further damage to your belongings and your property. Only an expert will know how to help you prevent further damage while minimizing the cost of fire and smoke damage to your home. Always be wary of contractors who show up on your doorstep and talk about their fire restoration services. Often they can cause more damage than they fix!

Remember, SERVPRO of South Springfield/Agawam is available 24/7 for emergency services, and technicians can be on site promptly to help you get the restoration process started properly. With specialized cleaning methods and equipment, combined with skilled and trained employees, you’ll recover more quickly and damage restoration costs will be minimized.

Things Everyone Should Know About Mold And Their Basement

12/31/2019 (Permalink)

Everyone knows mold is bad but everyone does not know the health risks of mold in your basement and what the effects can be.

Whether it’s your home, a commercial building or any other property, mold needs to be controlled. Potential health effects and symptoms associated with mold exposures include allergic reactions, asthma, and other respiratory complaints.

Protect your family, your property and your investment by removing mold from your home and taking preventative steps to make sure mold doesn’t have an environment to grow. Waterproofing your basement is one way to make sure mold has a very unlikely chance to grow.

Here are some things you should know about mold:

  • There is no practical way to eliminate 100% of the mold and mold spores in your home or properties basement. The only way to control basement mold growth is to control moisture.
  • If mold is a problem in your home or properties basement, you must clean up the mold and eliminate sources of moisture, typically by basement waterproofing.
  • Fix the source of the water problem or leak to prevent mold growth.
  • Reducing the indoor humidity of your home will decrease mold growth by: venting bathrooms, dryers, and other moisture-generating sources to the outside, using air conditioners and de-humidifiers, increasing ventilation and using a sump pump to pump out excess water from your basement.
  • Clean and dry any damp or wet building materials and furnishings within 24-48 hours of them getting wet to prevent mold growth.
  • Clean mold off hard surfaces with water and detergent, and dry completely. Absorbent materials such as ceiling tiles, that are moldy, may need to be replaced.
  • Prevent condensation: Reduce the potential for condensation on cold surfaces (i.e., windows, piping, foundation walls, or basement floors) by basement waterproofing.
  • In areas where there is a perpetual moisture problem, do not install carpeting, remodel or refinish a basement. You must be sure the mold problem is taken care of before investing a large amount of money into a basement remodeling project.
  • Molds can be found almost anywhere in your basement. Mold can be under the carpet, in the drywall, on furniture, etc. Mold can also grow on virtually any substance, providing moisture is present.

Invasive V. Non-Invasive Mold Remediation

11/7/2019 (Permalink)

Maintaining your Springfield home and protecting your family from avoidable health issues  are two good reasons to evaluate the potential impact of mold on your home. Many families wait until the spread of mold contamination is widespread before acting to correct this issue. In many cases a small amount of prevention can go a long way in avoiding high damage and expenses caused by mold in the future.

After finding mold in your home, there are two general paths a remediation company can take. This can be invasive or non-invasive in nature depending on the level of contamination in your home.

Non-Invasive Remediation

This remediation process consists of HEPA (High-Efficiency Particulate Air) vacuuming, sanding, surface wiping and using an HEPA air scrubber. Most building materials contaminated with surface mold such as wood, glass, metal, and ceramic can be efficiently decontaminated with these processes and pass certified third party IEP testing such as air sampling and surface testing. Surface mold is often caused by a high relative humidity (Rh) inside your home. 

Invasive Remediation

This remediation process consists of removing and discarding porous building materials that cannot be decontaminated through non-invasive means. Moisture infiltration often causes moisture to penetrate walls and generate mold inside wall cavities. Generally, this is caused by moisture entering your home’s exterior envelope through compromised roofing, siding or an interior water source, such as piping or faucets. Seepage, flooding and leaks create a tremendous mess for the homeowner. These problems result in severe building material damage that requires some level of invasive remediation. From a cost perspective, the labor of invasive remediation is somewhat more expensive, but the cost of reconstruction and repair that is necessary following the removal of mold damaged building materials presents a marked difference.

Got Water Damage? Here's how to avoid a denial.

9/18/2019 (Permalink)

Do you have water damage at your Western Mass home? Did you know that you will almost certainly have insurance for the water damage, decontamination of materials and drying equipment necessary to dry your house. You should also have coverage for any mold damage, mold testing, mold clearance testing or mold removal necessary to decontaminate any affected materials. Finally, your policy should pay for the water damage restoration or water damage reconstruction that will return your house to its original condition.

All of this is true, unless, you make one simple mistake. You call your water damage a FLOOD! In the real world, when have water in your house, you call it flood damage. In insurance land, a flood is water that comes in from the outside or your structure not the inside (pipe leak, washing machine overflow, sewer backup, septic tank backup, air condition overflow, tub overflow or roof leak). For example, the creek overflows its banks or a hurricane dumps 20" of rain and water rushes in from the outside of your house. No homeowners insurance policies cover flood damage. Flood damage  coverage in the United States is run by the National Flood Insurance Program. Claims are often reported directly to them although they will sometimes use local insurance companies to receive the calls and inspect the claims for them for a fee.

The important thing to remember is that if you report you water damage as a flood your loss will get denied and you will receive no coverage 

Fire and Smoke Damage can be Dangerous

9/9/2019 (Permalink)

Fires are devastating on so many levels, from the damage caused by the flames, to the properties that get reduced to ashes, to the injuries resulting from smoke exposure, heat and escaping the devastation. There are hidden dangers created by fire and smoke that can linger long after the flames have died and he air clears up.

A Lingering Damage

During a home fire, the smoke and heat permeates throughout the house and can embed itself deep into your furniture, wood, insulation, and other materials. This strong odor often lingers and can be so strong that it causes nausea and coughing even days after the fire has been put out.

When a fire burns through toxic materials including plastic, the airborne pollutants can settle into your insulation and duct work. Without proper fire restoration, these wasate products can linger and make you sick.

It Smells!

Fire and smoke damage leaves an unpleasant odor in your furniture, carpets. drapes, and clothes that's difficult to remove. Unfortunately,though, simple washing or scrubbing with laundry detergent wont be enough to get rid of the smell. If you have smoke damage in your home, you'll need special equipment such as an ozone generator to get rid of the odor-and that's something only professionals like us have access to.

Also, the longer you wait, the worse it gets. If you leave it sitting long enough, you may never be able to get rid of the smell, or even salvage anything.

Water leaks can be small but expensive

8/15/2019 (Permalink)

When your faucet suddenly breaks and water gushes all over the bathroom, you call the plumber to get the damage fixed. But, when you’re dealing with small drips under your sink, you wait another day or even weeks to repair the leak.

While it might not seem so bad in the beginning, these small problems can become too big for you to handle. When you realize it, you’re dealing with a major headache from all the damage and expenses that one simple leak has caused.

Monthly Water Expenses Increase

That dripping sink will affect your water bill. Drips from a leaky faucet or sink unchecked can add up to a lot of money on your monthly water bill.

A Huge Amount of Water Goes to Waste

Instead of saving resources for extremely dry seasons, you’re letting all the water go to waste with a small leak in your bathroom or kitchen fixtures. For every drop of water from a leaky faucet or sink, you’re wasting gallons of water per day and when you multiply that by 30 days in a month, the number can get staggering.

Extensive Damage in Your Home

If you think that small leak will stay small, think again. The damage from the leak can extend to other parts of your home. Drips under your sink may cause the thin metal drains to rust over time or weaken the cabinet or floor. This will leave you with unnecessary and expenses repairs later on.

Don’t let a simple leak turn into a big problem that affects the rest of your house. If you start seeing signs of leaks in your home, contact our experts for immediate water damage repair in the Greater Springfield area. Our experts will take care of the problems and ensure your carpet, drywall, and floors remain in good condition.

HOME DISASTER PREVENTION – TIPS TO HELP PROTECT YOUR HOME

7/30/2019 (Permalink)

When you are leaving for vacation, the last thing you want to have to worry about is something happening to your home. While you can’t always prevent disasters from happening, you can do some things to help protect your home while you are gone. Here are some tips from professionals:

ASK SOMEONE TO STOP BY

If you have family around or a neighbor you trust, have them check on the house while you are away. Just having someone check on your house every couple of days could help prevent some of the disasters that could happen in your home.

CLEAN UP

Make sure that your refrigerator isn’t left full of food that could spoil while you’re gone or you may end up with a moldy fridge that smells awful. Make sure all your trash cans are empty as well.

Clear your gutters and storm drains. If debris blocks the rain from flowing, it can accumulate and seep into your basement or ground floor

SHUT OFF WATER MAINS OR SUPPLY LINES

If you don’t have a sprinkler system that needs to be running while you are gone, consider shutiing off the water main before you go on vacation. This may be a bit extreme but many homeowners have come home from vacation to find their property flooded, and thousands of dollars of water damage.

If you do have sprinklers that need to be run, consider turning off the supply lines to toilets, sinks, and appliances.

PROTECT AGAINST DROPPING TEMPS WITHOUT THE HUGE ELECTRIC BILL

If you go on vacation in the winter, you don’t want your pipes to freeze and burst. On the same hand you don’t want a huge electric bill. Think about getting a programmable thermostat and set it to 4 or 5 degrees below/above your normal setting (should not be below 55 in the winter). If you want to be really savvy, get a smart thermostat. Then you can check on and adjust the temperature of your home from anywhere.

GET AN ALARM SYSTEM

Having an alarm system can help you if someone breaks into your home, but if you get a good one with environmental sensors it can help you with other things as well. The sensors can detect moisture changes in the air, and in some cases even sync up with your CO2, and smoke detectors to alert emergency services if anything goes wrong.

Your vacation should be spent having fun and relaxing, not worrying about your home and what condition it will be in when you return. Take the time to prepare before you leave, and have someone check on it to help prevent a lot of major disasters.

Understanding the Characteristics of Water Damage

7/30/2019 (Permalink)

Regardless of the cause, we can rapidly recognize and act upon the signs of water damage to your property and its contents. After addressing the cause of the problem, we will promptly remove any salvageable materials before carrying out emergency services and working closely with insurance companies to help ensure a seamless transition back to normalcy.

If your residential or commercial property has been affected by water damage, it is essential that you call a Water Restoration Company immediately. Moving water caused by a broken water heater or a burst pipe can spread quickly throughout your property, permanently staining things like carpets, upholstery, books and records. Items such as wooden furniture can swell, sometimes even disintegrating, and unprotected metal surfaces can also be tarnished. For this reason among others, water should be removed as soon as possible.

Long-term effects of water damage include a development of bacteria and mold, along with an unpleasant odor and increased risk of allergens. If left unattended, structural damage to the property may also occur. Things like warping and splitting frames, and/or windows and doors. However, our team addressing the problem within the first few hours will help reduce the degree of permanent damage and the consequent increased restoration costs.

Sometimes water damage might not be immediately apparent, and may only be characterized by an unpleasant odor or growth of microbial organisms on surfaces around the affected area. Even a small leak can cause severe damage if it is not dealt with in a timely manner.

HOW TO CHOOSE THE BEST MOLD REMEDIATION COMPANY

7/29/2019 (Permalink)

Once mold appears in your home, knowing which mold remediation company to choose can be overwhelming. To begin with, it is not a DIY job and you shouldn’t necessarily choose the company that is closest to you either. The company you hire should be one that stands behind their work. Here are some tips on how to determine the best mold remediation company for the job.

Mold Remediation is Not a DIY Project

If water damage happens and a mold situation arises, many may view it as a small outbreak, something treatable with store-bought products. In some cases, it may be possible to clean or treat minor outbreaks of mold, but generally cleaning a surface area of mold does not necessarily mean you have remediated the mold beneath the surface. It is one thing if you have been flooded or if a pipe bursts, but in some cases water damage to a structure may have gone on over an extended period of time, undetected behind a wall or under a floorboard, causing mold to gradually grow from the inside out, and spread before it surfaces. Cleaning mold is not a DIY project.

The “behind the walls” damage to residential properties after water intrusion occurs and the ventilation system has been contaminated, can pose many dangers and problems. Once that occurs, the mold issue can become “toxic,” with mold spores blown throughout the building, landing on every surface, through the wall and attic insulation, through the ductwork, your HVAC system, and even into your lungs. To prevent the structural spread of mold requires the help of a professional mold removal company to assess the damage, and then treat the mold problem.

Having a professional mold remediation company make an assessment of your property after water intrusion results in a mold outbreak is the best decision for you, your family, and your property. How to choose that company is just as important of a decision. Here are several tips to consider when choosing the best mold remediation company for your needs:

Do Your Research

Finding the best mold remediation company begins by doing research. Start with getting referrals from people you trust. Then, read through some of the testimonials on the company’s website. Contact some of those people if possible. Sites such as Yelp or Google share reviews, good and bad included.

Do not expect the first company that comes up on a Google search to be the “best.” Those types of searches can be easily manipulated. Do not expect the closest company to you to be any better than the company in the next town over. In each case, it is unlikely you will “chance” upon the best. The company you want is the one that stands behind its work. It will take some research to find them.

Asking the Right Questions

The first thing to look for in a mold remediation company is whether or not they stand behind their work.

Next, ask if the company if it is insured and licensed. Look for a company that is fully licensed and has the proper certifications to perform the job as required. The staff should be trained and highly experienced. Mold remediation requires a high degree of expertise. The person actually overseeing the work on your property should be able to communicate with you through the entire mold remediation and removal process each step of the way.

Finally, a company’s certification is just as important as its reputation. SERVPRO of South Springfield/Agawam is an IICRC certified Firm. The Institute of Inspection Cleaning and Restoration (IICRC), is the institution that sets the standards and certifications for the restoration industries. More importantly, these are the standards that most insurance companies adhere to.

Mold Remediation Companies near You

If water damage happens to your residential or commercial property, and a mold situation follows, SERVPRO of South Springfield/Agawam is the company to choose for the best and most complete mold remediation services.

Common Causes of Water Damage

7/29/2019 (Permalink)

Flooding from rising waters is rare, but other causes can lead to destruction as well.  Even if that damage is hidden and slowly progressing.  Crawl spaces, attics, and basements are especially prone to water damage.  You’ll likely spot an appliance leak fairly quick, but problems such as those inside walls can remain completely hidden for weeks or even months.  So keep an eye out for any signs of discoloration, dampness, mold, and odors.  Old water stains suggest an intermittent problem.  If you find damp areas, act immediately.

Many of the people who call us are quite certain of where the leak is coming from, only to find out later that they were wrong.  That’s because water can travel quite a distance, even upwards, before it makes itself known.  So a professional inspection or leak detection is usually better than just fixing what may or may not be the main cause.

Building Leaks

Have you noticed water stains on the ceiling?  Roof leaks are probably the cause, but not always.  Besides a leaky pipe in the attic, there could be condensation on plumbing (or just about any surface for that matter).  With a clogged gutter or blocked downspout water can make its way into the attic then down to the ceiling.  Roof leakage isn’t always due to bad or missing shingles.  Damaged or poorly installed flashing around chimneys, vent pipes, and joints can also become a problem.  The seals around skylights can get old, and the skylight itself can crack.

Other common building leaks occur at the seals on windows and doors, as well as at caulking where they join the wall.  Siding and stucco can be damaged, and the joints between a deck and the house are also prone to leaks.

Plumbing and Appliances

A bit surprisingly, clothes washers are the #1 cause of home flooding and water damage.  Sure, they sometimes overflow or their drain gets clogged.  But old washer hoses can burst and release several hundred gallons of water before you even know it. Water heaters are another contender.  Valves and fittings can leak, and in extreme conditions, the tank can rupture. That can release 40, 50, or more gallons in a matter of seconds.

Just about any appliance that uses water can leak.  So don’t neglect dishwashers, garbage disposals, and ice makers.  A plumbing leak that seems small may be more serious than you think.  Leaky pipes can easily release a few hundred gallons per month.  Sump pumps can fail, and bathtubs can overflow.  And whether you have central A/C or a window air conditioner, condensation can flow to where it can slowly cause mold and other water damage.

Humidity and Condensation

As you may have gathered, what seems like a leak may, in fact, be condensation.  That’s a common problem with toilets in bathrooms with showers.  It’s important to make sure that all kitchen and bathroom exhaust fans are working properly and that their vents are free of obstructions.  Otherwise, you may find yourself needing mold remediation and repairs.

Agawam 24 Hour Emergency Water Damage Service

7/3/2018 (Permalink)

SERVPRO of South Springfield/Agawam is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 413-372-4115

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Springfield/Agawam has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Springfield/Agawam Smoke and Soot Cleanup

7/3/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of South Springfield/Agawam will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 413-372-4115

IICRC Certified Firm

7/3/2018 (Permalink)

SERVPRO of South Springfield/Agawam is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Celebrating Our First Year!

3/19/2017 (Permalink)

SERVPRO South Springfield Agawam just celebrated our first year serving our local community.It has been an absolute pleasure serving businesses and residents this year. We understand that there are many options, but our attention to detail separates us from others in the restoration industry. We look forward to becoming the go to resource for when it comes to the pre-planning and response to disasters that may impact Hampden County. 

Tips To Prevent Mold Growth In Your Laundry Room

9/21/2016 (Permalink)

Mold Can Grow in Many Parts of the Home

Many homeowners realize that there is more than one way to protect their home. Often, a home is the largest investment a person will make in their life, and protecting it should be a priority. However, one culprit that many homeowners neglect to keep under control lives in both the outdoors and inside almost every home in the United States. That culprit is mold. Mold Can Live Anywhere There Is Moisture.

In Hampden County, mold damage can result rather quickly if mold colonies are present. Mold often hides where it is not easily detected. This is because sunlight is a natural enemy of mold. Mold thrives best in damp or moist environments that receive little or no sunlight, and where natural substances it can consume are present.

Common Area for Mold Growth One area that is often found to harbor mold is the laundry area. Damp clothing, either still soiled and waiting to be washed, or clothing that has been removed from the dryer too soon, or left wet in the washing machine can cause mold to grow. These small amounts of mold can rapidly spread to other areas of the home as well. If there is a ventilation intake in the laundry area, mold can quickly enter when the ventilation system is turned on, and be whisked to all different areas of your home. One area that should be looked at when searching for mold growth in the laundry area of any home is the washer and dryer. Dryer ducts need to be vented outdoors. Lots of moisture is released into the air during the drying process. If there is a humidity problem in the laundry area, a dehumidifier might be an excellent option to help control how much humidity is present on an ongoing basis. Families who have front loading washing machines should note that many of these have been found to harbor large colonies of mold. These should be inspected, particularly if a musty odor is present, especially in freshly washed clothing.

Call Our Professional and Certified Team. If you feel mold is a problem in your home, you should call our professional and certified teams to help you have mold damage checked. Repairs are less costly when found earlier, and can help protect your investment in your home, as well as your family's health. We can perform remediation services any mold damage. Call us at SERVPRO of South Springfield/Agawam, 24/7, at (413) 372-4115. We will schedule an appointment at your earliest convenience to inspect and detect mold growths that may cause mold damage in your home.

Science Behind Drying - Did You Know?

9/21/2016 (Permalink)

Did You Know...?

Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition.

While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, the team at SERVPRO of South Springfield/Agawam is trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages. If your business or home suffers a water damage, SERVPRO of South Springfield/Agawam will:

  • Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What Exactly Does It Mean To Help "Speed Up Mother Nature?"

A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.

SERVPRO of South Springfield/Agawam Has The Tools and Equipment To Help

SERVPRO of South Springfield/Agawam has the tools and equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces like inside walls, and much more. We also use state-of-the-art monitoring equipment, and a proven scientific process to help speed the drying of your home or business.

The Bottom Line?

In Agawam, Springfield, Longmeadow, Hampden County and beyond, our team has the training and equipment to help make water damage “Like it never even happened.” 

Microbursts - Did You Know?

9/16/2016 (Permalink)

Microbursts What Are They?

Dennis Mersereau explains

Microbursts, also called "downbursts," are a sudden downward burst of wind from the base of a thunderstorm. The air can rush towards the ground at speeds of 60 MPH before impacting the surface and spreading out in all directions. Winds at the surface can exceed 100 MPH in the strongest microbursts, often causing extensive tree and building damage.

As the name suggests, microbursts tend to affect a small area, no larger than a few square miles in most cases. The intense damage these wind events leave behind can cause residents to think they had a tornado. While weak tornadoes and microbursts can produce similar amounts of damage, there is a marked swirl in tornado debris on the ground when viewed from above, while microbursts produce damage in a starburst pattern, with straight-line winds radiating away from the point of impact.

Two Types of Microbursts

There are two types of microbursts—dry microbursts and wet microbursts—each native to certain parts of the United States.

Dry Microbursts

Drier climates, such as Denver, experience dry microbursts. Dry microbursts hit the ground without any precipitation, making them virtually impossible to see unless they kick up dust and dirt at the surface. Dry air entrainment is basically the only process driving these wind events.

Wet Microbursts

East of the Rockies, especially in the southeastern United States, wet microbursts are dominant. Wet microbursts form from both dry air entrainment (causing cold air to sink towards the ground) and water loading (weight of the rain dragging the air). Seen from a distance, wet microbursts look like an upside-down mushroom cloud—a narrow rainshaft extending from the cloud to the ground, with a large burst of wind-driven water and dirt puffing away from the point of impact at the surface.

To learn more about cleaning up after a storm, click here.

Restoring Your Hampden County Commercial Property After A Water Damage Event

9/13/2016 (Permalink)

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Hampden County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

When Storms or Floods hit Hampden County, SERVPRO is ready!

9/13/2016 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage in Hampden County.

SERVPRO of South Springfield/Agawam specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Hampden County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (413) 372-4115

Our Highly Trained Restoration Specialists can restore your Hampden County Home

9/13/2016 (Permalink)

SERVPRO of South Springfield/Agawam is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Hampden County Smoke and Soot Cleanup

9/13/2016 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Hampden County Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of South Springfield/Agawam will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (413) 372-4115

Does Your Hampden County Home Have A Mold Problem?

9/13/2016 (Permalink)

In Hampden County, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (413) 372-4115

Springfield/Agawam 24 Hour Emergency Water Damage Service

9/13/2016 (Permalink)

SERVPRO of South Springfield/Agawam provides 24 hour fire and water damage restoration services.

SERVPRO of South Springfield/Agawam is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 
(413) 372-4115

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Springfield/Agawam has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of South Springfield/Agawam provides 24 hour fire and water damage restoration service in Hampden County, Massachusetts.

4/25/2016 (Permalink)

SERVPRO of South Springfield/Agawam is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (413) 372-4115

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Springfield/Agawam has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of SOUTH SPRINGFIELD/AGAWAM

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

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