Recent Posts

Burst Pipes!!!

11/2/2020 (Permalink)

Pipe bursts are one of the main causes of water damage in your Greater Springfield home. Unfortunately most are not prepared for this kind of event in one's home. Here are some tips we at SERVPRO can give to reduce damages and work.

Common pipes that burst are ones that reside in your basement. Due to this is where pipes are most exposed in your home. One of the first things that should be done is shut the source of water off to prevent more water from flooding and doing more damage.

Second, remove as many contents from the affected area as soon as possible to prevent damage to them. Especially irreplaceable items such as photos, paperwork, and collectables. The best practice for this situation is to keep these items raised off the ground in case of a water event.

Third, be sure that your heat is set to at least 60 degrees Fahrenheit during the cold months to prevent frozen pipes. Your furnace and water heaters should be serviced to ensure that they are working properly during the winter/fall seasons. 

If you do have water damage from frozen pipes, Call SERVPRO. We here at SERVPRO can help identify any hidden damages that cannot be seen with a visual inspection alone. With our technology we can ensure that all issues will be addressed and make it "Like it never even happened."

Flooded Basements

10/28/2020 (Permalink)

With winter and freezing temperatures around the corner SERVPRO is here to remind you that we are here to assist you. Providing the Greater Springfield area with amazing customer service and ready to help with water removal and dry out. 

In the winter season there are a few common ways that your basement can flood. This includes pipe bursts, water heater burst, furnace break down, outside water spout burst and others. Most of these occurrences are unforeseeable and the potential damage can be great.

SERVPRO is highly equipped to deal with the damages and able to prevent further damage with our technology, highly skilled, and experienced staff. They are there to make sure that all concerns and damages are taken care of.

Call SERVPRO we are "here to help"


10/27/2020 (Permalink)

Hello everyone,

Fall is here and SERVPRO is ready to serve your needs this Fall/Winter season. Things will be tough for many people in the up and coming Fall/Winter season. We are here to help.

It's getting cold so make sure your furnace has been serviced before turning it on for the cold seasons. Fires can break out if this is not tended to properly. Dealing with fire cleanup can displace you from your home for an extended period of time.

Be sure that all exposed water pipes in your house are insulated properly. If this is not done properly you are exposing your home to potential water damage from freezing.

Luckily SERVPRO is here to help in any of these circumstances and more, whether it be Fire, Smoke, Water, or Mold. We are "here to help."

How Smoke Damage affects a home

12/31/2019 (Permalink)

There’s no question that fires are deadly. In 2016, over 1.3 million fires took place in the United States, according to the National Fire Protection Association (NFPA). These fires caused 3,390 civilian deaths, 14,650 civilian injuries, and $10.6 billion in property damage. We all fear fire’s flames, but smoke from fires is also a deadly hazard—and it’s one many people don’t talk about. In addition to causing respiratory distress and even death, smoke can wreak havoc in a home. So how does smoke damage permeate a home, and what should you do if you experience smoke damage?

While smoke damage tends to be more apparent in areas affected by a fire, it usually doesn’t stop there. Smoke damage patterns can be erratic and often depend on the flow of air in your home at the time of the fire. From entering duct work to permeating curtains and furniture, smoke damage takes place in the same room where the fire occurred—and far beyond.

If not dealt with quickly, smoke damage will rapidly increase your restoration costs. That’s because when left untreated for long periods of time, smoke and soot from a fire can permeate surfaces and become increasingly difficult to remove. To help mitigate smoke damage if your home suffers a fire, call a restoration expert like SERVPRO right away. Restoration experts specialize in cleaning up soot and smoke damage — a difficult task that requires professionals. Even before the restoration professionals arrive, turn off your HVAC system to avoid the spread of smoke and soot. You may also open windows and doors to help increase good air flow. When SERVPRO experts are on site, they will clean and safeguard items that were exposed to the fire, help you organize and handle your insurance claims, and much more. 

Fires can be devastating for home and business owners. It’s important to work with a company that understands smoke and fire damage restoration so you can avoid further damage to your belongings and your property. Only an expert will know how to help you prevent further damage while minimizing the cost of fire and smoke damage to your home. Always be wary of contractors who show up on your doorstep and talk about their fire restoration services. Often they can cause more damage than they fix!

Remember, SERVPRO of South Springfield/Agawam is available 24/7 for emergency services, and technicians can be on site promptly to help you get the restoration process started properly. With specialized cleaning methods and equipment, combined with skilled and trained employees, you’ll recover more quickly and damage restoration costs will be minimized.

Things Everyone Should Know About Mold And Their Basement

12/31/2019 (Permalink)

Everyone knows mold is bad but everyone does not know the health risks of mold in your basement and what the effects can be.

Whether it’s your home, a commercial building or any other property, mold needs to be controlled. Potential health effects and symptoms associated with mold exposures include allergic reactions, asthma, and other respiratory complaints.

Protect your family, your property and your investment by removing mold from your home and taking preventative steps to make sure mold doesn’t have an environment to grow. Waterproofing your basement is one way to make sure mold has a very unlikely chance to grow.

Here are some things you should know about mold:

  • There is no practical way to eliminate 100% of the mold and mold spores in your home or properties basement. The only way to control basement mold growth is to control moisture.
  • If mold is a problem in your home or properties basement, you must clean up the mold and eliminate sources of moisture, typically by basement waterproofing.
  • Fix the source of the water problem or leak to prevent mold growth.
  • Reducing the indoor humidity of your home will decrease mold growth by: venting bathrooms, dryers, and other moisture-generating sources to the outside, using air conditioners and de-humidifiers, increasing ventilation and using a sump pump to pump out excess water from your basement.
  • Clean and dry any damp or wet building materials and furnishings within 24-48 hours of them getting wet to prevent mold growth.
  • Clean mold off hard surfaces with water and detergent, and dry completely. Absorbent materials such as ceiling tiles, that are moldy, may need to be replaced.
  • Prevent condensation: Reduce the potential for condensation on cold surfaces (i.e., windows, piping, foundation walls, or basement floors) by basement waterproofing.
  • In areas where there is a perpetual moisture problem, do not install carpeting, remodel or refinish a basement. You must be sure the mold problem is taken care of before investing a large amount of money into a basement remodeling project.
  • Molds can be found almost anywhere in your basement. Mold can be under the carpet, in the drywall, on furniture, etc. Mold can also grow on virtually any substance, providing moisture is present.

Invasive V. Non-Invasive Mold Remediation

11/7/2019 (Permalink)

Maintaining your Springfield home and protecting your family from avoidable health issues  are two good reasons to evaluate the potential impact of mold on your home. Many families wait until the spread of mold contamination is widespread before acting to correct this issue. In many cases a small amount of prevention can go a long way in avoiding high damage and expenses caused by mold in the future.

After finding mold in your home, there are two general paths a remediation company can take. This can be invasive or non-invasive in nature depending on the level of contamination in your home.

Non-Invasive Remediation

This remediation process consists of HEPA (High-Efficiency Particulate Air) vacuuming, sanding, surface wiping and using an HEPA air scrubber. Most building materials contaminated with surface mold such as wood, glass, metal, and ceramic can be efficiently decontaminated with these processes and pass certified third party IEP testing such as air sampling and surface testing. Surface mold is often caused by a high relative humidity (Rh) inside your home. 

Invasive Remediation

This remediation process consists of removing and discarding porous building materials that cannot be decontaminated through non-invasive means. Moisture infiltration often causes moisture to penetrate walls and generate mold inside wall cavities. Generally, this is caused by moisture entering your home’s exterior envelope through compromised roofing, siding or an interior water source, such as piping or faucets. Seepage, flooding and leaks create a tremendous mess for the homeowner. These problems result in severe building material damage that requires some level of invasive remediation. From a cost perspective, the labor of invasive remediation is somewhat more expensive, but the cost of reconstruction and repair that is necessary following the removal of mold damaged building materials presents a marked difference.

Got Water Damage? Here's how to avoid a denial.

9/18/2019 (Permalink)

Do you have water damage at your Western Mass home? Did you know that you will almost certainly have insurance for the water damage, decontamination of materials and drying equipment necessary to dry your house. You should also have coverage for any mold damage, mold testing, mold clearance testing or mold removal necessary to decontaminate any affected materials. Finally, your policy should pay for the water damage restoration or water damage reconstruction that will return your house to its original condition.

All of this is true, unless, you make one simple mistake. You call your water damage a FLOOD! In the real world, when have water in your house, you call it flood damage. In insurance land, a flood is water that comes in from the outside or your structure not the inside (pipe leak, washing machine overflow, sewer backup, septic tank backup, air condition overflow, tub overflow or roof leak). For example, the creek overflows its banks or a hurricane dumps 20" of rain and water rushes in from the outside of your house. No homeowners insurance policies cover flood damage. Flood damage  coverage in the United States is run by the National Flood Insurance Program. Claims are often reported directly to them although they will sometimes use local insurance companies to receive the calls and inspect the claims for them for a fee.

The important thing to remember is that if you report you water damage as a flood your loss will get denied and you will receive no coverage 

Fire and Smoke Damage can be Dangerous

9/9/2019 (Permalink)

Fires are devastating on so many levels, from the damage caused by the flames, to the properties that get reduced to ashes, to the injuries resulting from smoke exposure, heat and escaping the devastation. There are hidden dangers created by fire and smoke that can linger long after the flames have died and he air clears up.

A Lingering Damage

During a home fire, the smoke and heat permeates throughout the house and can embed itself deep into your furniture, wood, insulation, and other materials. This strong odor often lingers and can be so strong that it causes nausea and coughing even days after the fire has been put out.

When a fire burns through toxic materials including plastic, the airborne pollutants can settle into your insulation and duct work. Without proper fire restoration, these wasate products can linger and make you sick.

It Smells!

Fire and smoke damage leaves an unpleasant odor in your furniture, carpets. drapes, and clothes that's difficult to remove. Unfortunately,though, simple washing or scrubbing with laundry detergent wont be enough to get rid of the smell. If you have smoke damage in your home, you'll need special equipment such as an ozone generator to get rid of the odor-and that's something only professionals like us have access to.

Also, the longer you wait, the worse it gets. If you leave it sitting long enough, you may never be able to get rid of the smell, or even salvage anything.

Water leaks can be small but expensive

8/15/2019 (Permalink)

When your faucet suddenly breaks and water gushes all over the bathroom, you call the plumber to get the damage fixed. But, when you’re dealing with small drips under your sink, you wait another day or even weeks to repair the leak.

While it might not seem so bad in the beginning, these small problems can become too big for you to handle. When you realize it, you’re dealing with a major headache from all the damage and expenses that one simple leak has caused.

Monthly Water Expenses Increase

That dripping sink will affect your water bill. Drips from a leaky faucet or sink unchecked can add up to a lot of money on your monthly water bill.

A Huge Amount of Water Goes to Waste

Instead of saving resources for extremely dry seasons, you’re letting all the water go to waste with a small leak in your bathroom or kitchen fixtures. For every drop of water from a leaky faucet or sink, you’re wasting gallons of water per day and when you multiply that by 30 days in a month, the number can get staggering.

Extensive Damage in Your Home

If you think that small leak will stay small, think again. The damage from the leak can extend to other parts of your home. Drips under your sink may cause the thin metal drains to rust over time or weaken the cabinet or floor. This will leave you with unnecessary and expenses repairs later on.

Don’t let a simple leak turn into a big problem that affects the rest of your house. If you start seeing signs of leaks in your home, contact our experts for immediate water damage repair in the Greater Springfield area. Our experts will take care of the problems and ensure your carpet, drywall, and floors remain in good condition.


7/30/2019 (Permalink)

When you are leaving for vacation, the last thing you want to have to worry about is something happening to your home. While you can’t always prevent disasters from happening, you can do some things to help protect your home while you are gone. Here are some tips from professionals:


If you have family around or a neighbor you trust, have them check on the house while you are away. Just having someone check on your house every couple of days could help prevent some of the disasters that could happen in your home.


Make sure that your refrigerator isn’t left full of food that could spoil while you’re gone or you may end up with a moldy fridge that smells awful. Make sure all your trash cans are empty as well.

Clear your gutters and storm drains. If debris blocks the rain from flowing, it can accumulate and seep into your basement or ground floor


If you don’t have a sprinkler system that needs to be running while you are gone, consider shutiing off the water main before you go on vacation. This may be a bit extreme but many homeowners have come home from vacation to find their property flooded, and thousands of dollars of water damage.

If you do have sprinklers that need to be run, consider turning off the supply lines to toilets, sinks, and appliances.


If you go on vacation in the winter, you don’t want your pipes to freeze and burst. On the same hand you don’t want a huge electric bill. Think about getting a programmable thermostat and set it to 4 or 5 degrees below/above your normal setting (should not be below 55 in the winter). If you want to be really savvy, get a smart thermostat. Then you can check on and adjust the temperature of your home from anywhere.


Having an alarm system can help you if someone breaks into your home, but if you get a good one with environmental sensors it can help you with other things as well. The sensors can detect moisture changes in the air, and in some cases even sync up with your CO2, and smoke detectors to alert emergency services if anything goes wrong.

Your vacation should be spent having fun and relaxing, not worrying about your home and what condition it will be in when you return. Take the time to prepare before you leave, and have someone check on it to help prevent a lot of major disasters.