Recent Why SERVPRO Posts

Get it Done Right the First TIME!

4/20/2021 (Permalink)

We here at SERVPRO of South Springfield/Agawam are always getting calls to come in to correct someone else's work. Or worse, having to start from scratch and do it all over again. Sometimes costing the homeowner additional out of pocket expenses, if the insurance carrier refuses to cover the bill a second time. 

We often hear "we didn't realize how involved the process is" or "my contractor said they could do the work". 

The best advise we can give our customers is to make sure that the company they hire to clean up any issue whether its water, mold, smoke or fire damage have experience doing so. Ask them if they are IICRC certified. This certification is what makes SERVPRO knowledgeable in our field. 

Fast, Dependable Service

4/20/2021 (Permalink)

We understand that when a disaster happens, customers want their property back to "normal".  As a customer it is important for you to know that we are working as fast as we can to make this happen. 

No matter what kind of disaster you ae dealing with, fire, smoke, water, mold or sewage, we have certain steps that must be taken in order to make sure the job is done correctly. 

We may have to wait for approval from your insurance company, or we may have to dry out the effected space. Fire for instance we generally will need wait until the fire dept.  to find the cause of origin before we are cleared to even enter the premises. 

Rest assured we are making the necessary steps to complete your remediation. 

We Care About You and Your Family

4/19/2021 (Permalink)

We here at SERVPRO of South Springfield/Agawam care about you and your family.

Whether you are dealing with a flood, water, fire, smoke or mold issue, we take into account the safety of you and your family, including your furry family members. We use professional products that are safe and effect in doing the job right the first time. 

Would you let your lawn care guy service your vehicle? What about having your child teacher perform an operation on a family member? OF COURSE NOT, why hire someone who does not have the experience and expertise in this field and get the job done right the first time? Chances are if they are not knowledgeable in this field then they are not removing the issue the proper way. Which could lead to health issue. Trusting the professionals to take care of these issues is always the best course of action. 

SERVPRO of South Springfield/Agawam is here to properly take care of these emergencies. Why not give us a call. 

DID YOU KNOW THAT WE ARE IICRC CERTIFIED?

4/16/2021 (Permalink)

SERVPRO of South Springfield/Agawam is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

24/7 EMERGENCY SERVICE

4/16/2021 (Permalink)

SERVPRO of South Springfield/Agawam is available 24 hours a day 7 days a weeks for all emergencies, large or small. 

We Answer the Phone Ready to Help
Call Today - 413-372-4115

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Springfield/Agawam has the specific training and experience to help you through this tough time. We specialize in water, smoke, fire and mold damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the incident or damage occur?
  • What caused the damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of South Springfield/Agawam

SERVPRO of South Springfield/Agawam specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, mold or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

PROFESSIONAL EQUIPMENT AND CLEANING PRODUCTS

4/16/2021 (Permalink)

SERVPRO of South Springfield/Agawam has air movers that will help circulate the air in your home to dry it out after water damage has occurred. 

We at SERVPRO know exactly how many units will be needed to properly dry your home. We also clean our equipment after each job to prevent any allergens or microbials from being passed onto the next customer. 

Our professional cleaning products are top notch and are safe to use around your precious pets and family. We get the job done right the first time. They come in a variety of fragrances for you to choose from. 

We have the experience and expertise to treat your home like our own, with respect and care. 

Choose SERVPRO of South Springfield/Agawam for all of your restoration needs.